Are you a clinic?
No. ED Doctor Match is an independent information and enquiry site, not a clinic. A registered doctor through a clinical service assesses your needs and decides what care is appropriate.
Is it confidential?
The form asks for contact details, not a health history, and enquiry records are not available for public browsing. With your consent, details are shared with our referral partner clinic so its team can contact you. Ask the clinic about records, messages and the legal limits on confidentiality before sharing clinical information.
Will it show on my Medicare statement?
A service claimed through Medicare may appear in Medicare claim information. What is recorded and who can access it depend on the claim and your account circumstances; an enquiry itself is not a Medicare claim. Ask the clinic how it bills, and Services Australia how access to your Medicare information works.
How much does the consult cost?
$99 doctor consult — the fee for a consultation with a registered doctor only. Any treatment, tests or medicines are separate and decided by the doctor. Medicare rebates may not apply. Ask about initial and follow-up fees separately, including testing and any other provider charges. Using this enquiry pathway does not book or commit you to an appointment.
Can a telehealth doctor assess ED properly?
Telehealth suits many ED conversations, because the assessment is largely a careful discussion of your health history and circumstances. A doctor decides what can be assessed remotely and will say if an examination, testing or an in-person visit is needed instead.
Will I definitely get treatment?
No. No reputable service can promise any particular treatment in advance. The doctor assesses your situation and decides what, if anything, is appropriate — which may be reassurance, general health checks, a referral, or a treatment discussion. The decision always belongs to the doctor.
Who will contact me about my enquiry?
The team at our referral partner clinic contacts you about your enquiry. They can explain the clinic’s identity, appointment process and fees before you decide whether to book. A preferred contact time is a request, not a confirmed appointment.
Can I use my own GP or pharmacy?
Yes, always. Your GP is a good starting point for ED concerns, and your pharmacy is always your choice. This site does not require a particular provider, and asking for a call-back does not commit you to anything.
Do you sell my details?
No, we do not sell your information. With your consent, your enquiry details are shared with our referral partner clinic so its team can contact you about an assessment. Read the collection notice and Privacy Policy for the sharing arrangements.
What if I am under 18?
This enquiry pathway is for people aged 18 and over. If you are under 18, please see your GP, who can discuss any health concern with you confidentially.
How do I make a complaint?
For a complaint about this site or your enquiry details, contact us through the Privacy Policy’s contact channel. For a complaint about clinical care, ask the clinic about its complaints process. You can also raise privacy concerns with the Office of the Australian Information Commissioner.
Why does an ED assessment include heart and metabolic health?
Erectile difficulties can be associated with heart and blood vessel health and metabolic conditions such as diabetes. This does not mean the concern proves another condition is present. A doctor considers your broader health and decides whether any checks are appropriate.
Should I see my GP, a telehealth doctor or a urologist?
Your usual GP or a telehealth doctor can be a starting point in Australia. A doctor decides whether remote assessment is sufficient or whether you need an examination or tests. A urology referral may be suggested in some circumstances; you do not need to choose a specialist before an initial assessment.
Can I ask for discreet contact and billing?
Ask the clinic about reminders, invoices, payment descriptions and access to records before booking. Consider shared devices and accounts, and tell the clinic which contact methods suit you. Confidentiality has legal limits and does not mean no clinical or billing record is kept.