Step 1: Request a call-back
Complete the short enquiry form with your name, contact details and state. The form does not ask for a health history, symptoms or photographs. The sharing consent starts unticked, and you must actively agree before anything is sent.
An enquiry is a request for contact only. It does not book an appointment, create a clinical relationship or commit you to anything.
Step 2: A confidential call-back
We currently pass enquiries to one referral partner clinic. The clinic’s identity and our commercial relationship with it are confirmed to you in writing before you book.
The referral partner clinic’s team contacts you to discuss your enquiry. They can explain the clinic’s identity, appointment format, fees and how your information is handled before you decide anything.
A preferred contact time on the form is a request, not a confirmed booking. If a call or message is unexpected, verify it with the clinic through a contact method you have checked independently.
Step 3: A private telehealth consult
$99 doctor consult — the fee for a consultation with a registered doctor only. Any treatment, tests or medicines are separate and decided by the doctor. Medicare rebates may not apply.
If you choose to book, the consult is with an AHPRA-registered doctor through the clinic, not with this website. You can explain what matters to you and ask questions. The doctor decides what can be assessed remotely and whether an in-person visit is needed.
You can ask how to confirm the doctor’s registration before the appointment. Any treatment, tests or medicines are separate from the consult and decided by the doctor.
Step 4: The doctor may suggest tests or a referral
Depending on the assessment, a doctor may suggest general health checks, pathology testing or a referral to another service. No particular next step is promised. Ask where a suggested step happens, what it costs and who explains any results.
You can use your own GP and your own pharmacy at any point. This site does not require a particular provider.
Step 5: You decide
You decide whether to enquire, book or proceed with anything the doctor suggests. You can ask questions, take time, or choose your usual GP instead. Sending contact details is not consent to any later service.
What if telehealth is not enough?
A doctor may ask about heart and metabolic health because erectile difficulties can be associated with wider health conditions. These links do not establish a diagnosis. An examination, blood pressure check or other testing may be needed outside a remote appointment.
Your GP can provide in-person care and ongoing follow-up. A urology referral may be appropriate in some circumstances, but the doctor decides whether it would be useful. Asking for a call-back does not determine the clinical pathway.
How do I arrange discreet contact and billing?
Before booking, ask the clinic what appears in messages, invoices and payment descriptions. A clinical service keeps records subject to professional and legal requirements; confidentiality does not mean no record exists.
Tell the clinic your contact preferences and verify unexpected contact independently. The preferred contact time in the enquiry is a request, not a confirmed appointment.